Sales & Service Manager – Blockhouse Bay Tennis Club Incorporated

Bring your commercial, service and operations skills to one of Auckland’s established community tennis clubs.

Blockhouse Bay Tennis Club Incorporated is a long-standing and successful tennis club in the Central West Auckland area. We currently have a membership of approximately 450. Our facilities are unmatched within the Tennis NZ community, boasting 10 tennis courts, of which 5 are purpose-built indoor courts, enabling year-round competition and general play for a wide segment of the local community. We run high level coaching programs & tournaments and compete within the Tennis Auckland interclub competition at all ages & ability levels.

We’re seeking an organized, customer-focused and commercially minded Sales & Service Manager to manage day-to-day sales, service, marketing and facilities operations. This is a hands-on role with responsibility for growing revenue, enhancing member and visitor experience, supporting club events and ensuring smooth daily operations across the front office, bar, pro shop and wider club facilities.

About the role
As Sales & Service Manager, you will play a central role in the daily running and continued growth of the club. You will lead front-of-house service, manage bar and pro-shop operations, support membership growth and retention, coordinate marketing activity, oversee facilities requirements and help deliver club tournaments, programs and social events. You will work closely with our Administration Manager, working out the optimal task split between the two roles. Our existing team of 6 part-time front desk/bar staff will report to you, and you will report to the Club Committee.

Key responsibilities

• Manage front office, bar and pro shop operations, including rostering and supervision of part-time staff within agreed budgets.
• Contribute to budgeting and provide monthly reporting against budgeted figures.
• Manage bar and pro shop stock, ordering, range optimisation, stock control, profitability and racket re-stringing services.
• Respond professionally to enquiries from existing and prospective members by email, phone and face to face to support membership growth and retention.
• Oversee day-to-day facilities, cleaning, maintenance and improvement plans, including grant funding applications, supplier quotations and project coordination.
• Manage club marketing activity, including social media, newsletters, website updates, signage and promotional campaigns.
• Grow sponsorship revenue through court and building signage, team sponsorships, uniforms, corporate opportunities and tailored programmes.
• Set up and manage official club tournaments using the approved tournament management platform and support integration with Tennis NZ ranking requirements.
• Develop and support club programmes that grow court hire, event hire and member engagement.
• Plan and manage club social events that generate revenue and strengthen member satisfaction and retention.
• Coordinate effectively with administration, coaching staff, contractors and other club employees to support strong team performance.
• Manage day-to-day IT requirements, including website, POS, online store, access control, EFTPOS and telephony systems.
• Provide systems training to staff where appropriate to support efficiency and continuous improvement.
• Hold and maintain a current bar manager’s licence.

About you
You will be a proactive and practical operator who enjoys variety, takes ownership and is comfortable working with members, visitors, staff, volunteers, suppliers and the Club Committee. You will bring strong communication skills, commercial awareness and a genuine commitment to delivering excellent service in a community-focused sporting environment.

What you will bring•

• Experience in customer service, sales, operations, hospitality, sport, club management or a related environment.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence leading and supporting part-time staff.
• Commercial focus, with the ability to identify opportunities to grow revenue and improve profitability.
• Sound written and verbal communication skills.
• Competence with common business systems and willingness to learn club-specific platforms.
• A collaborative, positive and member-focused approach.
• Ideally, a current bar/duty manager’s licence.

Why join us?
This is an opportunity to make a visible contribution to a well-established local club, working in a varied role where your ideas, initiative and service focus can directly support the club’s growth, member experience and community impact. There is potential opportunity for career growth into a General Manager role in the future.

How to apply
To apply, please submit your application via Seek: Sales & Service Manager – Tennis Club Job in Blockhouse Bay, Auckland – SEEK.

Applications will be reviewed as they are received.